Daily support competes with new delivery.
Monitoring, incidents and routine improvements need dedicated attention alongside your team’s roadmap.
How we engage / Managed services
Ongoing support for your data and cloud systems.
UTIS is expanding its existing platform-support and manufacturing-data operations work into managed services. We can scope support for your data pipelines, cloud platform or DevOps function. Systems covered, support hours, staffing, service levels and pricing are agreed for your environment.
Managed-services expansion · scope to agree. The results below describe delivered engineering and operations. New service boundaries, coverage and SLAs are agreed for each engagement.
Ongoing support
Make ownership visible.
- Define the service
Agree scope and responsibilities.
- Monitor and maintain
Support the agreed workloads.
- Review improvements
Prioritize changes with the team.
Your priorities
When this approach fits
These are common reasons to bring UTIS into the work.
Problems cross team responsibilities.
You need to know who investigates, who makes changes and who communicates when a system dependency fails.
Support commitments need clear definitions.
Response time, resolution time, data freshness and availability measure different things. The service agreement should specify which apply.
Our contribution
Experience behind the service
Database and reporting operations
Support SQL Server, data-loading jobs, reporting refreshes and monitored operational follow-up for a media company.
Manufacturing-data operations
UTIS improved SQL Server and SSIS processing, added checks for missed work and documented operating steps. One real incident demonstrated next-day detection.
Streaming-platform support
UTIS operates and extends an existing machine-data platform and rebuilt its health monitoring.
Detection of missed processing
A previous-day processing check identified an unprocessed-data issue the next day in a documented incident. The issue was resolved the day it was found.
Documentation and handover
Operating instructions, platform handovers and named successors support changes in responsibility.
Project experience
Examples of relevant results
Each result describes a specific engagement and retains its original source and scope.
100%
Pipeline components in a shared health view
Monitoring for an existing streaming platform was consolidated into one real-time dashboard.
(measured)
Read the case1 day
Detection in a documented incident
A previous-day processing check identified missed work the next day in a documented incident; the issue was resolved the day it was found.
Incident-proven result. Coverage, response targets and any service commitments are agreed for each engagement.
Read the caseWorking together
How the engagement works
Agree the systems covered
Identify applications, data processes, dependencies and responsibilities included in the service.
Set support hours and measures
Agree coverage, escalation contacts and any response, resolution, data-freshness or availability commitments.
Prepare the transition
Review access, documentation, monitoring and handover needs before responsibility transfers.
Review service performance
Agree reporting, stakeholder reviews and how improvements or scope changes will be handled.
Before we start
Frequently asked questions
What to expect when you work with UTIS.
Is managed services a new offering?
UTIS already provides manufacturing-data operations and platform support. The broader managed-services offer is an expansion. The systems covered, staffing, support hours and terms are agreed for each engagement.
Do you provide 24/7 coverage?
Coverage is agreed for the service. Delivery capability in the US, Brazil and India creates options but does not itself establish staffed hours or a 24/7 commitment.
What does the incident-detection result show?
In one documented incident, a monitoring check identified an unprocessed-data issue the next day, enabling resolution that day. This is an observed case result; service levels for a new engagement are agreed separately.
How will pricing and reporting work?
We scope fixed monthly or capacity-based pricing for the agreed service. Reporting, reviews and escalation contacts are agreed before support transfers.
Meet with UTIS
Book a meeting.
Choose a preferred time for a 30-minute conversation about your project or hiring needs.
Choose a preferred time
Book a meetingUTIS will review your preferred time and confirm the meeting by email.